Our Consulting Service Philosophy

 

 

Whenever businesses hire a consultant, they are taking a risk that they will spend money and not achieve the desired outcome.  This is a real risk factor as far too many consulting firms over promise and under deliver.  GMS believes in a core group of guiding principles that drive our client selection process, create the nature and approach of our services, and dictate our commitment to the delivery of a finished definable product that has added value.

 

Our Guiding Principles

  • If we can’t define the project and agree on the deliverable, then we won’t take on the assignment

  • We must and will know the client’s definition of project success and will be truthful with ourselves that we can deliver

  • If we can’t agree on a budget and a value for our services then it is best not to proceed

  • We are paid to be truth tellers and therefore must be open and candid at all times no matter how bad the news is.  If a client doesn’t want to hear this from us, then we are not in the right relationship.

  • Providing advice is only meaningful if the suggestions are truly actionable and realistic given financial and time constraints of the owners and key personnel of the company

  • Generating glossy and voluminous reports rarely results in value added for the client, and only eats up precious budget resources for the project.

  • Planning and good business management is a process, not an event.  We must view everything we do as work-in-progress.  Continuous improvement implies the process is just that – continuous

Constructive criticism

 

 

It's important for an owner to take our advice as constructive criticism, and not as a criticism of how the owner has been doing things. We bring objectivity and a fresh viewpoint, whereas the owner is personally close to the business. The owner should certainly have feedback and provide opinions to GMS, who will take the owner's reflections and revise plans as necessary.